Your business,
running properly
behind you.
Novara Solutions is a UK company providing degree-qualified, Academy-trained support teams based in Kenya. You get the accountability of a British business, the quality of graduate talent, and costs significantly below UK in-house rates — with no employer NI, no sick pay, and no surprises.
A British company. A Kenyan team. One clear arrangement.
This isn’t anonymous offshoring. It’s a UK company taking responsibility for trained, graduate-level people delivering your work — with UK-standard contracts, UK law, and daily accountability built in.
🇬🇧 Novara Solutions — UK
Your contract is with us. We are a UK-registered business, accountable under UK law. We handle compliance, data protection agreements, NDAs, quality oversight, and everything above the day-to-day work.
🇰🇪 Delivery team — Nairobi, Kenya
Degree-qualified graduates, trained through our Academy, working to your brief. Employed and managed by Novara — not freelancers, not a marketplace. Real people, doing real work, accountable to a real structure.
What you get
UK accountability and British business standards, delivered at a cost that reflects where the team is based — not where you are. Typically 35–50% less than an equivalent UK in-house function.
What you don’t pay
Employer National Insurance. Pension contributions. Holiday pay. Sick pay. Recruitment fees. Equipment. Desk space. Everything that turns a “salary” into a “true employment cost” disappears from your books.
Every service your business needs without the headcount
Pick the service that fits. Start small, scale as trust builds. Every account gets the same Academy-trained people and daily reporting structure.
Customer Service & Call Handling
- Inbound & outbound calls
- Email, chat & social
- Complaint handling
- Appointment booking
Admin & Back-Office Support
- Invoicing & payment chasing
- Data entry & CRM management
- Document preparation
- Diary & inbox management
Small Business Support
- Reception & call answering
- Materials ordering & deliveries
- Review requests & social posting
- Staff & supplier coordination
Embedded Team Support
- Credential-matched to your requirement
- Legal, finance, HR, sales, technical
- Daily briefing & reporting structure
- 8, 10 or 12-hour coverage
Technical Support
- Tier 1 & Tier 2 support
- Troubleshooting & escalation
- Knowledge base management
- Live chat & ticketing
Virtual Assistants & More
- Executive & personal support
- Research & reporting
- AI training data services
- Back-office operations
From conversation to live team in weeks
No drawn-out procurement. No slide decks. A 20-minute call, a written proposal, and a team trained on your business before anyone speaks to your customers.
20-minute call
You tell us what’s needed. We tell you what it would look like, who we’d put on it, and what it would cost — straight, on the call.
Written proposal
Team structure, coverage hours, service levels, and cost — laid out clearly enough to put beside your current spend and compare.
We recruit & train
We find the right people, run them through our Academy, and train them specifically on your business — brand, tone, systems, escalation rules.
Go live
Your team starts. Daily written summaries from day one. Quality oversight from our team leaders. You stay focused on running your business.
The kind of partner you actually want
Early feedback from businesses we’ve worked with. We’re building our track record one account at a time — and taking every one seriously.
“They answered our phones professionally from day one. Callers couldn’t tell the difference. The daily summaries are genuinely useful — I know exactly what came in while I was on site without having to ask anyone.”
“What impressed me most was how quickly they got up to speed. Within two weeks they knew our products, our tone, and how we handle difficult customers. It felt like a proper team member, not a call centre.”
“The invoice chasing alone paid for the service. We were owed months of outstanding payments and within four weeks the backlog was cleared. I wish we’d done this two years ago.”
* Testimonials are illustrative of the outcomes clients typically achieve and will be replaced with verified client reviews as our client base grows.
We work with businesses across every sector
From sole traders and small businesses to growing mid-market companies. If your operation needs capable people behind it, we can help.
Serious about data protection — not just ticking boxes
Every Novara client entrusts us with their business data and their customers’ personal information. We treat that seriously — with documented policies, signed agreements, and trained people who understand what that responsibility means.
UK GDPR Compliance
All data processing in line with UK GDPR. Lawful basis documented, purpose limitation observed, data subject rights upheld.
In placeData Processing Agreements
Signed DPA before any work begins. Covers retention, access controls, sub-processor obligations, and deletion procedures.
Signed with every clientNon-Disclosure Agreements
Confidentiality agreements covering every individual on your account — signed before systems access.
Standard on every accountData Access Controls
Role-based access — agents only see what they need. Access revoked immediately on account changes.
In placeData Retention & Deletion
Defined retention schedules per client. Data deleted or returned at contract end.
Documented per clientSecure Data Storage
Encrypted, access-controlled environments. No personal data on personal devices.
In placeBreach Response Procedures
Documented incident response. Client notification within 24 hours. Aligned with GDPR’s 72-hour ICO requirement.
DocumentedData Protection Training
Every agent completes GDPR training through our Academy before going live. Refreshed annually.
Academy certifiedSub-Processor Transparency
Full sub-processor list disclosed. New tools added only with client notification and consent.
DisclosedHave specific compliance requirements? Clients in regulated sectors — healthcare, financial services, legal — often have additional requirements. Bring those to the call and we’ll tell you exactly how we’d meet them.
Graduate talent, Academy trained, paid to stay
Most outsourcing fails because of attrition. A provider hires cheaply, trains briefly, and replaces people constantly. You feel it as scripted responses, a new face every few months, and quality that erodes quietly until you notice it in your reviews.
We built Novara the other way round. Every person we hire holds a degree and completes our Academy before touching a client account. We pay significantly above local market rates because we want the same people on your account in month twelve that were there in month one.
Why Novara →Ready to see what it would look like?
Twenty minutes. No obligation. We’ll tell you the team size, the cost, and how quickly we can have someone trained on your business — straight on the call.
No forms. No sales deck. Just a real conversation.