Non-clinical work, done to a clinical standard.
Savari handles the administrative and patient-facing work that supports healthcare delivery — appointment management, correspondence, data processing and back-office operations — with the accuracy and discretion the sector requires.
Book a 20-minute callWhere Savari works — and where it doesn't
The boundary is simple: clinical judgement, diagnosis and regulated clinical activity stays with your qualified staff. Everything else can be handled by Savari.
Appointment scheduling and management. Patient correspondence and enquiries. Referral coordination and administrative processing. Medical records handling and data entry. Prescription administration support. Insurance and billing administration. Patient registration and onboarding. Complaint correspondence (non-clinical).
Clinical advice, diagnosis and treatment decisions. Medication decisions and clinical review. Regulated clinical documentation. Any patient interaction requiring clinical judgement. Safeguarding decisions and clinical escalations.
Data and confidentiality
Patient data handling requirements, retention policies, access controls and confidentiality obligations — including GDPR and any sector-specific requirements — are agreed and documented before work begins. All agents sign confidentiality agreements covering patient data.
One rate. No employment on-costs.
As the employer, we carry everything below. You pay one agreed rate — and your clinical time goes on clinical work.
You pay one agreed rate. Everything above sits with us.
Clinical staff doing administrative work is the most expensive admin in healthcare.
Not because the work is complex — because the people doing it are trained for something else.Questions worth asking first
Can Savari agents handle patient calls?
Yes, for administrative enquiries — appointment bookings, general queries, correspondence and signposting. Clinical questions are escalated to your clinical staff through an agreed protocol.
How is patient data handled?
Data handling requirements are agreed and documented before work begins, including GDPR compliance, retention policies, access controls and confidentiality obligations. All agents sign relevant agreements.
Can you work in our practice management system?
Yes. We work inside your existing systems. Access is set up with appropriate permissions agreed during onboarding.
What happens when a patient presents a clinical concern?
Clear escalation protocols are agreed during onboarding. Non-clinical staff do not handle clinical questions — they escalate immediately through an agreed path.
Can you cover out-of-hours administration?
Yes. Coverage hours are agreed around your operational requirements, including early morning, evening and weekend cover where needed.
How is quality measured?
Against the measures you define — accuracy, response times, escalation rates — reported on an agreed cycle.
What training do agents receive?
Savari Academy professional communication and data handling training, plus your specific system, process and protocol training before going live on any patient-facing or patient-data work.
Can you handle medical records requests?
Administrative processing of records requests — logging, acknowledgement, retrieval coordination, correspondence — yes. Clinical review or decisions within the process remain with your qualified staff.
Ready to give your clinical staff their time back?
Twenty minutes is enough to identify which administrative functions Savari can take on — and what the boundary with clinical work looks like for your organisation.