Services

Savari Services

Eight services. One managed workforce.

Every Savari agent is degree-qualified, Academy-trained and matched to your industry. They come with a Team Lead, a management system and a flat monthly rate that replaces an entire employment overhead. Start with one service. Build from there.

Book a 20-minute call
Ask yourself honestly

How is your business actually running right now?

📞
How many calls went unanswered this week?
Every missed call is a missed job, a missed sale or a customer who called your competitor instead.
📧
How many hours did you spend on emails that someone else could have handled?
Email, scheduling and admin consume an average of 28% of a working week. That is time that cannot be spent on the work only you can do.
💸
Do you know the true cost of your last hire?
Salary is only the start. Add employer NI, pension, holiday, sick pay, recruitment fees and equipment — the real cost of a £30,000 employee is closer to £42,000.
🐌
Is your back-office slowing your front-office down?
Data entry, processing and reconciliation done in-house means your best people are buried in work that a trained agent could clear in half the time.
🤖
Is your AI model only as good as the data going into it?
Poor annotation and inconsistent evaluation produce unreliable models. Educated human judgement is not optional — it is the foundation.
📉
How much pipeline is sitting untouched because nobody has time to follow up?
Quotes sent and never chased. Leads that went cold because of a slow response. Revenue that was there and is now someone else's.
How Savari works

You don't just get agents. You get a complete managed workforce.

Every Savari engagement comes with a management layer built in. You focus on your business — we manage the people, the performance and the process behind them.

👤

Dedicated Team Lead

Every team has a Team Lead who manages daily attendance, performance, workload distribution and quality. You have one point of contact, not ten agents to manage yourself.

📊

Complete management system

Savari's internal platform tracks attendance, output, quality scores and SLA compliance in real time. You see the data. We act on it.

🎓

Academy training

Every agent completes the Savari Academy before going live with any client — covering communication, process, systems and the standards we hold every person to.

🔄

Absence and continuity cover

If an agent is absent, the Team Lead ensures cover. Your operation doesn't stop because one person is sick. That's what a managed service means.

📈

Performance reporting

Regular reporting on output, quality and SLA performance — structured around what matters to your business, not generic metrics that don't tell you anything useful.

🤝

Dedicated account oversight

Your engagement is reviewed regularly. If something needs adjusting — team size, scope, hours — it's raised and resolved without you having to raise it first.

Built around how you work

Work in your system. Or ours. Either works.

Savari agents are trained to operate inside your existing tools and workflows from day one — no migration, no rebuild, no disruption. If you don't have systems yet, we bring ours.

We work in your system

Your tools, your process, your way

Agents are set up with access to whatever you already use. No change to how your business operates — just the people to run it properly.

  • Your CRM — Salesforce, HubSpot, Zoho, Pipedrive and others
  • Your helpdesk — Zendesk, Freshdesk, Intercom, Jira
  • Your comms — Slack, Microsoft Teams, Google Chat
  • Your inbox — Outlook, Gmail, shared mailboxes
  • Your project tools — Asana, Monday, Notion, Trello
  • Your finance platforms — Xero, QuickBooks, Sage, NetSuite
  • Your annotation tools — Label Studio, Labelbox, Scale, Prodigy
  • Any bespoke or internal system — trained during onboarding
You work in ours

No system? No problem.

If you're scaling fast and don't have established systems, Savari provides the infrastructure.

  • Savari's internal management and tracking platform
  • Attendance, output and quality dashboards
  • SLA monitoring and reporting
  • Communication and task management tooling
  • Escalation and issue tracking
  • Daily and weekly reporting packs sent to you
  • Team Lead as your single operational point of contact
  • Built-in QA and performance review cycles
The numbers behind the decision

The cost of doing it in-house doesn't add up.

~40%

Added to every salary in employer on-costs — NI, pension, holiday, sick pay and recruitment

28%

Of a working week lost to email, admin and coordination that a trained agent could handle

2–3 wks

From agreement to a live, trained Savari team — versus 2–3 months to hire in the UK

1 rate

One flat monthly rate. No NI. No pension. No holiday pay. No sick cover. No surprises.

Customer-facing services

The people your customers actually speak to.

Degree-qualified Customer Experience Agents representing your business across every channel — selected for communication first, degree second.

01 — Customer Service & Communications

Your front door, staffed properly.

“How many customer interactions happened this week without you knowing the outcome?”
Customer Experience Agents handling every channel your customers use — phone, email, live chat and social — with the communication skills and professionalism your brand deserves.
  • Inbound calls answered in your company name and to your process
  • Customer emails responded to within your agreed SLA
  • Live chat handled in real time on your website
  • Appointment bookings, order updates and account enquiries
  • Complaint handling with empathy, ownership and resolution
  • Cancellation management and save attempts
  • Outbound callbacks and customer follow-ups
  • Every interaction logged in your CRM with accurate notes
  • Escalation to your team with full context when decisions require it
Degree backgroundsBusiness Administration · Communications · Marketing · Public Relations · Psychology · Hospitality · English · Commerce
Full service detail →
02 — Technical Support

L1 and L2. Savari. L3. Your engineers.

“How much of your engineers’ day is spent on issues a trained agent could resolve?”
L1 and L2 Technical Support Specialists handling the high-volume, repeatable technical work — so your engineers spend their time building, not firefighting support queues.
  • Login issues, account lockouts, 2FA and password resets
  • Software navigation, configuration and how-to guidance
  • Device, browser and OS compatibility troubleshooting
  • Error message diagnosis using documented solutions
  • API and integration troubleshooting (REST, webhooks, JSON, HTTP)
  • Log analysis and error tracing across environments — L2
  • SQL queries to investigate data and configuration issues — L2
  • Ticket management, knowledge base maintenance and escalation writeups
  • Bug documentation with full reproduction steps before L3 handover
Degree backgroundsComputer Science · Information Technology · Software Engineering · Information Systems · Networking · Business IT
Full service detail →
03 — Sales Support & SDR

A sales team that actually picks up the phone.

“How much pipeline is sitting untouched because your team doesn’t have time to follow it up?”
Sales Support Agents keeping your CRM clean and your pipeline moving. Sales Development Representatives making the calls, handling objections and booking meetings.
  • Outbound prospecting calls to targeted lists
  • Lead qualification against your agreed criteria
  • Cold and warm email outreach sequences
  • Quote and proposal follow-up — calls and emails
  • Dormant lead reactivation campaigns
  • Meeting booking directly into your team’s calendar
  • CRM entry, pipeline updates and deal stage management
  • Daily and weekly pipeline reporting
  • Full handover notes before every meeting
Degree backgroundsMarketing · Business · Commerce · Communications · Economics · Public Relations
Full service detail →
Business support services

The work that keeps your operation running.

Organised generalists and process-focused operators who take the administrative and operational load off your team.

04 — Virtual Assistant & Business Admin

The organised generalist your business has been missing.

“If you spent less time on email and scheduling, what would you do with that time?”
Business Support Executives handling the email, diary, documents, scheduling and coordination that take you away from the work only you can do.
  • Diary and calendar management across time zones
  • Email triage — filtering, flagging and drafting responses in your voice
  • Travel booking and full itinerary coordination
  • Meeting coordination, agenda preparation and action tracking
  • Document creation, formatting and digital filing
  • Supplier correspondence and purchase coordination
  • Research, briefing documents and presentation support
  • Internal and external reporting
  • Compliance deadline tracking and records management
Degree backgroundsBusiness Administration · Business Management · Commerce · HR Management · Office Administration · Economics · Project Management
Full service detail →
05 — Back-Office & Data Operations

High-volume processing. Done accurately. Done fast.

“A 3% error rate on 10,000 records is 300 mistakes. What does that cost you to fix?”
Operations Processing Agents handling the repetitive, high-stakes back-office work that slows your business when it's done in-house. Recruited with a 100-record accuracy test.
  • Data entry and CRM updates at volume
  • Database management and data validation
  • Order processing and application processing
  • Invoice processing and payment reconciliation
  • Document processing, indexing and digitisation
  • Data cleansing and migration support
  • Records management and digital filing
  • Spreadsheet processing and operational reporting
  • Workflow queue management and quality checks throughout
Degree backgroundsBusiness Administration · Accounting · Information Technology · Statistics · Mathematics · Economics · Information Systems
Full service detail →
06 — Small Business Support

Your office, running itself while you're on the tools.

“If the phone rang while you were with a customer today, who answered it?”
Small Business Operations Coordinators who become the office behind your business — handling calls, jobs, customers, suppliers, invoices and daily reporting.
  • Calls answered in your company name with every enquiry logged
  • Customer emails, quote sending and lead follow-up
  • Diary management — jobs scheduled, appointments confirmed
  • Invoice sending, payment chasing and cash flow updates
  • Supplier ordering, delivery tracking and materials coordination
  • Staff scheduling and absence management
  • CRM updates and customer record management
  • Review requests after every completed job
  • Daily summary report sent to you each evening
Degree backgroundsBusiness Management · Business Administration · Commerce · Accounting & Finance · Entrepreneurship · Operations Management
Full service detail →
07 — Embedded Team Support

Your team, extended. Your systems, used. Your manager, in charge.

“What if you could add a Finance Administrator or HR Manager to your team tomorrow — without becoming their employer?”
Tell Savari exactly who you need. We recruit credential-matched professionals who use your email, your Slack, your CRM and your processes — reporting to your managers, working your hours.
  • Finance Administrators, Credit Controllers, Bookkeeping Admins
  • Operations Coordinators, Project Coordinators, Data Analysts
  • HR Administrators, Recruitment Coordinators
  • Sales Administrators, CRM Administrators
  • Marketing Assistants, Research Assistants
  • Executive Assistants and board-level support
  • Technical Support Agents matched to your platform
  • Customer Support Representatives — any channel
  • Any role combination from the same engagement
Degree backgrounds matched to roleFinance → Accounting/Finance · IT → Computer Science · HR → HR/Business · Data → Statistics/Maths · Marketing → Marketing/Comms
Full service detail →
AI services

The human intelligence your model can't do without.

AI companies that move fast with poor data produce unreliable models. Savari provides the degree-qualified, domain-educated annotators and evaluators that early and mid-stage AI companies need.

08 — AI Training Data & Model Evaluation

Educated human judgement. At scale. At the right cost.

“Is your model trained on data annotated by people who actually understand the subject matter?”
Degree-qualified AI Data Agents, Operations Specialists and Quality Analysts providing the human intelligence layer that makes AI models reliable. Not crowd workers — Academy-trained graduates, domain-matched to your project, working under a Team Lead with built-in QA.
  • Text classification, intent labelling and named entity recognition
  • Image and video annotation — bounding boxes, segmentation, keypoints
  • RLHF response comparison and preference ranking
  • Output quality rating against your defined rubric
  • Model evaluation — accuracy, bias, factual correctness
  • Red-teaming and adversarial testing
  • Prompt creation, variation generation and prompt quality review
  • Dataset auditing, deduplication and format standardisation
  • Search relevance and ranking judgement
  • Domain specialists recruited for legal, finance, healthcare and engineering AI
Degree backgroundsComputer Science · Data Science · Statistics · Mathematics · Software Engineering · Economics — plus domain specialists: Law · Finance · Medicine · Engineering
Full service detail →
The commercial case

One flat rate. Everything else eliminated.

Every Savari service runs on a single agreed monthly rate. No employment on-costs. No recruitment fees. No equipment overhead.

Employer National Insurance — gone
Pension auto-enrolment — gone
Holiday and sick pay — gone
Recruitment and replacement fees — gone
Equipment, workspace and connectivity — gone
HR, payroll and management overhead — gone
Team Lead and performance management — included
Savari management platform and reporting — included
Academy training and ongoing development — included
Absence cover and continuity planning — included

You pay one agreed rate. Every line above sits with us.

Most businesses don't have a people problem. They have a structure problem. The right people, the right roles, the right cost — that's what Savari is built to solve.

Eight services. One managed workforce. One rate.

Ready to find out what it would cost?

Tell us what's piling up, what's costing too much and what your team doesn't have time for. Twenty minutes is enough to build a picture.