Your engineers should be building, not troubleshooting.
Every ticket your engineers answer is time not spent on the product. Savari provides L1 and L2 technical support teams — trained on your platform before they handle a single ticket — so your engineering team only sees what genuinely needs them.
Book a 20-minute callHow much is your support queue costing your product roadmap?
A senior engineer answering password reset tickets
It sounds absurd written down. But it happens in almost every early-stage SaaS company because there's no one else to handle it. Your most expensive people are answering the most routine questions because the alternative is leaving customers waiting.
Savari handles everything below L3 — so L3 is all your engineers ever see, arriving with a full investigation summary so they can act immediately.
First contact resolution — fast and accurate
- Login issues, password resets, 2FA, account lockouts
- Software navigation and how-to queries
- Billing questions and subscription changes
- Error message triage using documented solutions
- Ticket creation, categorisation and initial response
Deeper investigation — for what survives L1
- API and integration troubleshooting
- Log analysis and error tracing
- SQL queries to investigate data issues
- Bug documentation with full reproduction steps
- Escalation writeup before L3 handover
Only what genuinely needs them
Code-level fixes, infrastructure decisions, product changes. Arrives with full context from L1/L2 investigation — no repeat questions, no rabbit holes.
Services that protect your engineering time
Technical Support
L1 and L2 specialists trained on your platform — Computer Science and IT graduates who understand APIs, logs and integrations, not just scripts.
Explore this service →Customer Service & Communications
First-contact for account queries, billing, onboarding questions and anything that doesn't require technical depth — handled before it reaches support.
Explore this service →Sales Support & SDR
Trial conversion follow-up, renewal outreach, dormant account reactivation and the pipeline work your CS team doesn't have time for.
Explore this service →AI Training Data & Model Evaluation
If you're building AI features, Savari provides annotation, RLHF and model evaluation teams — Computer Science graduates who understand your domain.
Explore this service →One flat rate. No employment on-costs.
You pay one agreed rate. Everything above sits with us.
SaaS support is won or lost on product knowledge. Training before go-live matters more in this sector than almost any other.
Which is why we don't put anyone live until they know your platform inside out.Ready to stop letting support eat your engineering time?
Tell us your ticket volume, your tiers and your stack. We'll map the support structure and tell you what it costs.