Stop paying professional rates for admin
Client administration, document preparation, billing and diary support handled by degree-qualified teams — so the people you bill out spend more of the week doing work you can actually invoice.
Book a 20-minute callThe most expensive administrator in your firm is a fee earner
In a business that bills for time, every hour spent formatting, chasing or filing is an hour that can't be invoiced — performed by someone paid at professional rates.
The administration block is the one nobody planned for and nobody measures. It never appears on a budget line — it just quietly absorbs capacity.
Not a longer week. The same week, spent on work clients pay for — with room left for the business development that keeps the pipeline full.
Run the numbers on your own charge-out rate
It's a comparison most firms have never actually made
Take one fee earner. Estimate the hours a week they spend on administration — formatting documents, chasing paperwork, updating records, preparing bills. Multiply by their charge-out rate, then by the weeks they work.
Now compare that figure against what contracted administrative support costs for the same work. Most firms are surprised by the gap, and more surprised that it applies to every fee earner rather than one.
We'll do that calculation with you on the call using your own numbers — not ours, and not a percentage from a case study about somebody else's firm.
The work that doesn't need your qualification
Client and matter administration
Onboarding paperwork, engagement letter preparation, file opening and maintenance, and keeping client records current.
Administrative support →Document preparation
Drafting from templates, formatting to house style, proofreading, and assembling reports and packs before they reach the client.
Administrative support →Diary, inbox and meetings
Calendar ownership, inbox triage and drafting, meeting coordination, and chasing the actions afterwards.
Virtual assistant services →Research and briefings
Background research, company and market information, and structured briefing notes prepared to a brief rather than a folder of links.
Virtual assistant services →Billing and credit control
Preparing bills, chasing time recording, issuing invoices and structured credit control follow-up — done consistently rather than at month end.
Back-office operations →CRM, BD and compliance admin
Keeping contact and pipeline records current, preparing pitch documents, and tracking professional indemnity renewals, accreditations and CPD records.
Data entry & processing →Nobody qualified for years to spend Thursday afternoon formatting a report.
And no client is paying you to.Questions firms ask us
How do you handle client confidentiality?
Confidentiality agreements cover everyone on your account, and data handling arrangements are agreed and documented before work begins. Discretion forms part of Academy training rather than being assumed.
Can we start with part-time support?
Yes. Contracted hours are agreed around what you actually need — which is usually the reason this works for firms that could never justify a full-time administrator.
Can you work in our practice management system?
Yes, subject to your access and security requirements. We work inside your existing systems rather than asking you to change them.
Do you provide professional advice?
No. We provide administrative and support services. All professional judgement and advice stays with your qualified staff — that boundary is agreed before anything starts.
Will the work meet our standards?
Every team member is a university graduate with excellent written English, Academy-trained before client work, and working to documented processes with defined quality checks. Client-facing documents are exactly why we recruit the way we do.
What if our processes aren't written down?
That's the usual starting point. Documenting them is part of onboarding, and the documentation is yours to keep regardless of what happens afterwards.
Work out what your admin is costing
Bring your charge-out rate and a rough estimate of admin hours — twenty minutes is enough to put a number on it.