Your customers deserve better than busy.
Savari provides degree-qualified customer service agents trained on your product, working in your systems, representing your brand — at a cost that doesn't require compromising on the people doing the work.
Book a 20-minute callPhone, email, chat — wherever your customers are
Most businesses need more than one channel covered. We staff all three to the same standard, so your customers get a consistent experience regardless of how they contact you.
Voice
Inbound call handling with clear English, calm handling and consistent resolution — including overflow, out-of-hours and dedicated lines.
Inbox management with agreed SLAs, quality-checked responses and escalation handling — so nothing sits unanswered.
Live chat
Real-time support that actually resolves rather than deflects — with consistent tone, product knowledge and handover when needed.
Review response
Professional, on-brand responses to public reviews — acknowledging issues, reinforcing positives and protecting your reputation.
Social messaging
DMs and comments handled with brand awareness and clear escalation paths — so social doesn't become a customer service liability.
Returns and refunds
Policy-compliant resolution of returns, exchanges and refunds — handled efficiently and without the friction that damages retention.
What you stop paying for when you work with Savari
As the employer, we carry all employment on-costs. You pay one agreed rate.
You pay one agreed rate. Everything above sits with us.
Lower cost and better quality — not a trade-off.
The saving comes from where employment costs sit, not from hiring cheaper people or cutting corners on training.From brief to live team
Discovery
Volumes, channels, SLAs and the customer scenarios your team currently handles.
Savari Academy
Professional communication and customer service training completed before any client work begins.
Product training
Deep training on your product, processes, tone and escalation paths before going live.
Go live
Controlled ramp with quality review, reporting against agreed SLAs, and a clear path to scale.
Questions worth asking first
How is English proficiency assessed?
Every candidate goes through written and spoken assessment before being offered a position. The bar is genuine fluency, not just basic competency.
Can you work in our existing CRM and tools?
Yes. We work inside your systems rather than asking you to change them.
What happens when volume spikes?
Planned increases are handled through team scaling. Unplanned spikes are managed through overflow protocols agreed upfront.
How are quality and SLAs measured?
Against the measures you define — CSAT, FCR, response time, resolution rate — reported on an agreed cycle.
Do agents work exclusively on our account?
For dedicated arrangements, yes. Shared arrangements are available for lower volumes with clear rules on how accounts are separated.
What's the minimum team size?
A dedicated team typically starts at two to three agents. We'd rather start small and prove the model than over-commit on both sides.
How quickly can a team be live?
Weeks in most cases. The timeline is usually set by how long your product training takes, not by our recruitment.
Can you cover out-of-hours and weekends?
Yes. Coverage hours are agreed around your customers' needs, not a standard nine-to-five.
Ready to stop losing customers to slow or inconsistent support?
Twenty minutes is enough to work out whether Savari is the right fit and what a team would cost.