Your customers, looked after properly.
Degree-qualified Customer Experience Agents representing your business across every channel — phone, email, chat and social — with the communication skills and professionalism your brand deserves.
Book a 20-minute callEvery touchpoint your customer has with your business.
These aren't script-readers. They're Customer Experience Agents — the front door of your business — trained to represent you the way you'd represent yourself.
📞 Inbound calls
- Answering in your company name, to your greeting
- Handling general enquiries, account questions, order updates
- Booking appointments and taking messages
- Logging every call in your CRM with accurate notes
✉️ Email & live chat
- Responding to customer emails within your agreed SLA
- Live chat on your website — handled in real time
- Complaint handling with empathy and resolution focus
- Escalation to your team where decisions require it
🔁 Outbound & follow-up
- Outbound callbacks to missed calls and open cases
- Customer follow-ups after service or delivery
- Cancellation saves — giving customers a reason to stay
- CRM updates and interaction logging after every contact
What your agent does every single day
Businesses where every customer conversation matters.
E-commerce
Order queries, returns, delivery updates and live chat — handled while you focus on growth.
Healthcare & dental
Patient enquiries, appointment bookings, follow-up calls and prescription queries.
Construction & trades
Quote requests, site bookings, complaint handling and customer callbacks.
Professional services
First-contact client management, scheduling and post-engagement follow-up.
SaaS
Tier 1 support triage, account enquiries and renewal conversations.
Hospitality & retail
Reservations, product questions, complaints and loyalty programme queries.
One rate. No employment on-costs.
Every Savari agent comes at a single agreed rate. No employer NI, no pension contributions, no holiday or sick pay — just the cost of the work itself.
You pay one agreed rate. Everything above sits with us.
Good communication isn't a soft skill — it's the difference between a customer who comes back and one who leaves a bad review.
Every Savari Customer Experience Agent is selected for communication first, degree second.Questions worth asking first
What qualifications do your agents have?
All Savari agents are degree-qualified and complete our internal Academy training programme before going live with any client.
Can agents handle complaints?
Yes — complaint handling is a core skill. Agents are trained to de-escalate, empathise and resolve, with clear escalation protocols where a decision requires your input.
Do agents learn our products and services?
Thoroughly. Onboarding covers your product range, pricing, processes, tone of voice and any system access needed before the agent goes live.
Can one agent handle multiple channels?
Yes — email, live chat and phone can be managed by the same agent, depending on your volume and agreed setup.
How do you measure performance?
CSAT scores, first contact resolution rate, response time and call quality are all tracked and shared with you on a regular reporting cycle.
What hours can agents work?
8, 10 or 12-hour coverage windows, including out-of-hours and weekend cover where needed — agreed during setup.
Can I scale the team up or down?
Yes. Capacity is agreed per contract period and can be adjusted as your business needs change.
What systems do your agents work in?
Agents can work in most major CRM and helpdesk platforms — Zendesk, HubSpot, Salesforce, Freshdesk and others. If you use something else, we'll discuss it during onboarding.
Ready to hand over your customer communications?
Tell us your volume, your channels and your hours — we'll tell you exactly what a team would cost.