Your best people shouldn't be doing the filing
Documents, correspondence, reporting and the endless chasing — handled by degree-qualified teams trained on your processes, so the people you hired for judgement can go back to using it.
Book a 20-minute callWe'll assess fit in 20 minutes and reply within one business day.
Who's doing this work right now?
In most businesses the answer isn't an administrator. It's whoever had a gap in their afternoon.
Professionals, at professional rates
Qualified staff formatting documents, chasing paperwork, updating trackers and filing. It never appears as a budget line, which is exactly why it's the most expensive administration in the business — and the least visible.
A trained team, at a fraction of the cost
People recruited for accuracy and reliability, with cover built in. Your specialists get their week back, and the admin gets done properly rather than squeezed into gaps.
If it can be described, it can be handed over
Creating, formatting, filing and version-controlling to your naming and storage conventions — so information can actually be found by whoever needs it next.
Shared and departmental inbox management, drafting routine replies, chasing responses, and escalating anything that needs a decision rather than an answer.
Coordinating meetings, site visits and appointments across internal teams and external parties, including confirmations and rescheduling.
Compiling recurring reports, updating trackers and registers, and maintaining records to an agreed structure and cadence so reporting happens on time.
Onboarding paperwork, contract administration, purchase orders, quotation preparation, and keeping records current on both sides.
Tracking renewal dates, maintaining registers, collating evidence and chasing outstanding documentation — the paperwork that only becomes urgent once it's late.
Scheduling interviews, acknowledging applications, preparing onboarding packs and coordinating pre-start paperwork.
Data collation, form processing, expense administration, minute-taking, and the varied tasks that accumulate without a defined owner.
Two costs disappear, not one
The obvious one is employment. As the employer, we carry:
You pay one agreed rate. Everything above sits with us.
The second cost is the one nobody measures: professional hours going into administrative work. That's usually the larger number, and it's the one that decides whether this is worth doing.
Most clients keep the process documentation long after they keep us.
Writing it down is part of onboarding — and it's yours either way.Start with one process
Transfer something contained, confirm it works, then expand. It's lower risk for you and it lets us learn your business properly.
Discovery
The tasks, volumes and turnaround times you need covered.
Document
We write your process down as we learn it — including the bits currently held in someone's head.
Design
Workflows, approval points and quality checks agreed before anything moves.
Train
Academy training, then process training on your account.
Go live
Controlled ramp-up with quality review, then take on the next process.
Questions worth asking first
Our processes aren't documented. Is that a problem?
No, and it's the normal starting point. Documenting them is part of onboarding, and most clients find the resulting documentation valuable in its own right — it also removes the risk of one person holding a process in their head.
What kinds of admin can you take on?
Most repeatable, documentable office work. The test is simple: if you can describe how it's done, it can usually be handed over.
Can you work in our existing systems?
Yes. We work inside your tools rather than asking you to change them.
Can we start with one process?
Yes, and we'd recommend it. Move something contained, confirm the quality, then expand from there.
How do you handle sensitive documents?
Access, storage, retention and handling rules are agreed and documented before work begins, with confidentiality agreements covering everyone on your account.
How much will we actually save?
Compare against total employment cost rather than salary alone — then add the professional hours your own staff currently spend on admin. We'll build that picture with you on the call.
What happens when someone's away?
Cover is built into the arrangement. Documented processes run by a team don't stop because one person is on holiday.
How is performance measured?
Against measures agreed during design — usually turnaround times, accuracy and exception rates — reported on an agreed cycle.
Tell us what's piling up
Twenty minutes is enough to work out which process to move first, what it would cost, and how quickly it could be running.