Work that's worth showing up for.
Novara is a UK company building one of the best graduate workplaces in Nairobi. We pay above market, invest in your development, and treat the people doing the work as the reason the business exists — not a cost to be managed.
Current vacancies
All roles are based at our Nairobi office. We hire graduates with the right attitude and train the specifics through our Academy — you don't need years of experience, you need the right foundation.
Customer Service Agent
Handle inbound and outbound customer contacts for our UK clients via phone, email and chat. You are the voice of professional UK businesses — your communication has to be excellent.
- Degree in any discipline
- Excellent spoken and written English
- Calm and professional under pressure
- Strong attention to detail
- Comfortable working with digital tools
Administrative Support Agent
Provide behind-the-scenes admin support to UK businesses — invoicing, inbox management, scheduling, document preparation, and keeping operations running smoothly.
- Degree in any discipline
- Highly organised with strong written English
- Experience with email, spreadsheets and document tools
- Reliable, self-directed, good at prioritising
- Discreet with confidential business information
Technical Support Agent
Provide Tier 1 and Tier 2 technical support to UK clients and their customers. Diagnose, troubleshoot, and resolve issues across software and digital products.
- Degree in IT, Computer Science, Engineering or similar
- Solid understanding of software and troubleshooting
- Clear communicator who explains technical issues simply
- Patient and methodical under pressure
- Helpdesk or ticketing experience a bonus
Data Entry & Processing Agent
Accurately process and manage data for UK businesses — entry, validation, cleaning, formatting, and maintaining records to a standard the client can rely on.
- Degree in any discipline
- Extremely high accuracy and attention to detail
- Comfortable with spreadsheets, databases and data tools
- Methodical approach to high-stakes work
- Discreet with sensitive data
Virtual Assistant
Provide high-quality personal and executive support to business owners and senior professionals in the UK — diary, research, correspondence, scheduling, and whatever else keeps their day running.
- Degree in any discipline
- Exceptional written and verbal English
- Highly proactive, good at anticipating needs
- Discreet, professional and reliable
- Comfortable managing someone else's time and priorities
Team Leader / Senior Agent
Lead a small team of agents, oversee quality, provide daily reporting to clients, and be the first point of escalation. We promote from within wherever possible.
- Degree in any discipline
- At least 1 year in a customer service or BPO environment
- Natural leader who earns respect, not just manages
- Confident giving feedback and maintaining standards
- Detail-oriented — spots quality issues before they reach the client
What happens after you apply
Simple. No unnecessary hoops. We respect your time.
Application review
We read every application. If your background looks like a fit we'll get back to you within five working days. If it's not the right time we'll tell you that too.
Short introductory call
A 20–30 minute call to get to know each other — your background, what you're looking for, and what the role actually involves day to day.
Skills assessment
A short written task relevant to the role — usually around 30 minutes. We're looking at communication quality, attention to detail, and how you think.
Offer & Academy onboarding
If it's a match, we make an offer and you join our Academy training before going live on a client account. You start properly prepared, not thrown in.
A workplace that invests in you
We want the best people and we know that means being worth choosing. Here's what working at Novara looks like.
Above-market pay
Significantly above the Nairobi BPO average. We want people who stay and grow — not people who leave when something better comes along.
Academy training
Structured onboarding before you go live on any client. You'll know the role properly before you're asked to perform it.
Clear progression
Agent → Senior Agent → Team Leader → Operations Manager. We promote from within. If you're good, we notice.
Modern office
A proper working environment in Nairobi — reliable internet, the equipment you need, and a team around you.
Real clients, real work
You'll be representing UK businesses with real customers. The work is meaningful and the standard is high.
Long-term benefits roadmap
Healthcare, education support, and additional benefits are part of our long-term plan as the business grows.
Send us your application
Fill in the form below and we'll be in touch within five working days. Keep it honest — we're not looking for a perfect CV, we're looking for the right person.
Application received ✓
Thank you for applying. We'll review your application and get back to you within five working days. We reply to everyone — you won't be left wondering.
Don't see the right role?
Select "Open application — any suitable role" in the form above and tell us what you bring. We're growing and the right person always makes a role possible.